Tottenham Court Road Store Closure
We do banking differently and believe that all our customers deserve a great experience when banking with us. This is why our stores are important to us, and we pride ourselves on being the first new high street bank in over 100 years.
We’re a community bank that puts our customers at the heart of everything that we do. Our colleagues go above and beyond to offer exceptional service to meet the needs of more of our customers. We value the relationships with local residents and businesses that our stores enable us to create.
We’re committed to becoming the UK’s best community bank and to having stores in major towns and cities across England and Wales. Since 2020, we’ve opened stores in eight new locations.
We need to be certain that we’re investing in the right services and right locations to continue to meet the needs of our customers and communities. Our customers in Tottenham Court Road are embracing digital banking more and more and combined with the proximity of our Holborn store less than a mile away, where we can still provide our customers with a close alternative for their face-to-face banking, has influenced our decision to close this store.
Impact assessment
We fully support and follow the Access to Banking Standard, which is designed to ensure that customers impacted by a store closure are adequately supported.
Information about our store closures, plus the help and support available, is included in our impact assessment below.
Here to help
If you want to check your balance, manage payments, or view a statement you may find it easier to do this online. If you haven’t yet set up Online Banking, it only takes a few minutes to register.
Frequently asked questions
When will the store close?
Our Tottenham Court Road store is due to close at midday on 27 September 2024.
Where are the nearest alternative stores?
1. Metro Bank Holborn – One Southampton Row, London WC1B 5HA
Opening hours: Monday to Friday 9.30am to 5pm
Distance: 0.7miles
How you can get to this store: There are regular buses between Tottenham Court Road and Holborn with a journey time of around fifteen minutes. It’s also just one stop away on the Central Line.
2. Metro Bank Piccadilly – 75 Piccadilly, Mayfair, London W1J 8HU
Opening hours: Monday to Friday 9.30am to 5pm
Distance: 1.2 miles
How you can get to this store: There are regular buses between Tottenham Court Road and Piccadilly, with a journey time of around twenty minutes.
3. Metro Bank Cheapside – Unit 3, 120 Cheapside, City of London, London EC2V 7JB
Opening hours: Monday to Friday 9.30am to 5pm
Distance: 1.9 miles
How you can get to this store: Tottenham Court Road and St. Paul’s are just three stops apart on the Central Line, with a journey time of around twenty-five minutes.
You can visit our store locator for more information on our stores; and visit tfl.gov.uk for up-to-date travel information and services.
Are you likely to be closing other stores in the future?
Our stores are a huge part of Metro Bank and we’re committed to growing our presence in major towns and cities across England and Wales, giving our customers a great banking experience. Like any good retailer, we regularly review our stores to ensure we continue to invest in the right locations, and open stores in areas where we see most potential.
I’ve heard you’re closing my store, but I’ve not received any information about it?
From 3rd July 2024, we’re sending a letter or an email to customers who:
- have a registered address close to our Tottenham Court Road store
- hold a Safe Deposit Box at that store
- made six or more transactions at that store in the past 12 months.
If you don’t receive your email or letter by 13th July, please let us know and we can arrange to re-send it.
Why are you closing this store?
We have another store in Holborn less than a mile away from Tottenham Court Road and our research shows we can serve the needs of the community with one store.
For further information about the store closure and to read through our detailed report on why we’ve made this decision and who may be affected, go to our impact assessment PDF.
Do any of my account details change?
Your sort code and account number will stay the same, and you can continue using your debit and credit cards as normal.
Can I use another store?
As always, you can visit any of our stores to do your banking. All our stores offer the same great banking services including counter services, Safe Deposit Boxes, cash machines, and personal and business banking support to help customers with their everyday financial needs.
What else can I do if it is difficult for me to get to another store?
- You can use Online Banking 24/7 to view your statements, make payments and open new accounts. If you haven’t signed up yet, go to metrobankonline.co.uk/online-banking. You’ll need your 12-digit customer number†, your Magic Word††, and the last four digits of your mobile number
- You can use our Mobile App for most of your banking needs, like staying up to date with your accounts, instantly blocking or unblocking your debit and credit cards or ordering replacements. Download it from the Apple App Store or Google Play Store, and have your 12-digit customer number†, your Magic Word††, and the last four digits of your mobile number ready so that you can register.
†You’ll have received your 12-digit customer number in your Welcome letter or email. If you've forgotten it, you can call us on 0345 0808 500* or log in to the Metro Bank Mobile App and find it under ‘My Details’ in the Settings menu.
††Magic Words expire after 30 days, so you may need to request a new one. Just visit a store or call us on 0345 0808 500*. You’ll usually get your Magic Word in the post in five working days.
*Metro Bank won't charge you for your call. However, you may be charged by your service provider.
I need some extra support – who can I talk to?
We know that some of our customers may need additional help with their day-to-day banking. To find out more about the extra support we can offer to make banking easier for you, please visit our Extra Support page or speak to one of our store colleagues.
What happens to my Safe Deposit Box?
We’d love to continue looking after what matters to you. Before the store closes on 27 September 2024, we need you to visit us in store and collect your valuables from your current Safe Deposit Box.
Colleagues will be on hand to answer any questions you may have and can help you reserve and open a new Safe Deposit Box at an alternative store if you want to continue using this service. Call us on 0345 0808 500* to make an appointment, or just pop in when it’s convenient for you.
*Metro Bank won't charge you for your call. However, you may be charged by your service provider.
Can you just transfer my Safe Deposit Box contents to a different store?
Unfortunately we cannot transfer your Safe Deposit Box contents to a different store – we need you to collect the contents of your Safe Deposit Box. We can help you reserve a new Safe Deposit Box at a convenient store for you – just visit any store or call us on 0345 0808 500*.
What happens if I don’t collect my Safe Deposit Box contents?
If you do not collect your valuables or open a new Safe Deposit Box at an alternative location by 26 September 2024, we will move these to a new location and contact you with next steps.
How can I give you feedback or make a complaint?
You can tell us how we’re doing or make a complaint by:
- calling us on 0345 0808 500*
- visiting us at any store
- writing to us at Metro Bank PLC, One Southampton Row, London, WC1B 5HA.
*Metro Bank doesn’t charge for your call. However, you may be charged for your call, depending on whether you use a landline or mobile, and based on the tariff charged by your provider.