Metro Bank is partnering with the charity Victim Support to provide an independent support service for its customers who have been a victim of fraud. Victim Support’s team of dedicated fraud case workers offer free, confidential and personalised support to help victims manage the impact of the fraud and help to ensure they feel more able to spot fraud in the future.
Metro Bank won three awards at The UK Sponsorship Awards as the Champion of Women’s and Girls’ cricket: Best Sponsorship of the Year, Best Women’s Sport Sponsorship and Best Social Purpose Sponsorship – Community Focus.
Metro Bank has today become the first UK bank to partner with award winning AI scam detector, Ask Silver – allowing customers to spot scams more easily and protect them from fraud. The Metro Bank Scam Checker powered by Ask Silver uses bespoke AI technology to enable Metro Bank’s personal and business customers to instantly check whether they are at risk of a scam. Using their phone or tablet, Metro Bank customers can now simply take a photo or screenshot of any email, website, letter or leaflet they are suspicious about and using the Metro Bank Scam Checker send it via WhatsApp. Ask Silver will then use the power of AI to spot if the communication is fraudulent and provide suggestions for next steps on staying safe – in just minutes. This feature, which is simple and easy to use, will help give customers a route to peace of mind and has the potential to stop scams from taking place.
Metro Bank has appointed Richard Jenkins as Commercial Lending Director for Wales and the South-West.
Metro Bank has announced a new partnership with Covecta, an AI platform for financial services that will be deployed across its corporate and commercial credit businesses.
Daniel Frumkin, Chief Executive Officer at Metro Bank, said: "It has been a transformational year for Metro Bank as we made substantial progress against our strategy, ending the period ahead of guidance, profitable, and with strong momentum going forward.” “We have successfully continued our pivot towards higher margin business in the form of corporate, commercial and SME lending and specialist mortgages, while also taking significant steps to reduce our costs and optimising our funding model. We have simplified and strengthened our balance sheet, and as a result, end the year with a robust capital position.” “Our network of stores helps us grow our target markets, with our specialist relationship banking colleagues driving positive outcomes for customers and communities across the UK. We are delivering on our strategy. Looking forward, we are confident that Metro Bank has a strong and compelling plan, differentiated model and clear path forward to further growth.”
The six-year partnership between Metro Bank and the England & Wales Cricket Board (ECB) is rooted in the creation of the Metro Bank Girls in Cricket Fund, which aims to drive transformational growth for girls’ recreational cricket across England and Wales.
Metro Bank has launched its new brand positioning ahead of the Bank’s 15th anniversary later this year.
Hestia is raising awareness about how everyone can take action on gender-based violence, in partnership with its Safe Space partners including Metro Bank. Metro Bank store colleagues have been trained to offer a Safe Space to domestic abuse victims, many of whom are also victims of economic abuse by their partners. The support is available in 49 of the Bank’s stores*.
Ahead of Black Friday this November 29th, Metro Bank is one of the many financial providers joining the BBC Be Scam Safe awareness week from November 23rd to help educate consumers about the potential risks and offer guidance on how to protect themselves.
Please contact pressoffice@metrobank.plc.uk or 07773 244608