We’ll start sending out Certificates from June 2025. You’ll either receive an email when your Certificate of Interest is ready letting you know that you can access it via Online Banking, or you’ll receive your Certificate in the post if you’ve requested a paper copy.
If you haven’t set up your Online Banking account yet, you can register on our website, call us on 0345 0808 500, or visit your local store. Please check our store opening hours before you visit.
If you haven’t already asked for a paper copy but would like one, you can call us on 0345 0808 500, or visit your local store to let us know.
Please follow these steps:
If you can’t access Online Banking, please call 0345 0808 500 or visit your local store. Please check our store opening hours before you visit.
We’re sending out Certificates from June 2025. If you haven’t received a Certificate of Interest after this, it may be because you haven’t earned any interest in the 2024/25 tax year, or because you only have ISAs. We don’t produce Certificates for ISAs.
If you have any questions, please call us on 0345 0808 500 or visit your local store. Please check our store opening hours before you visit.
For Fixed-Term Accounts, interest rates differ depending on whether interest is paid annually or monthly. For Instant Access Accounts, there may have been a rate change which we would have let you know about by email or letter, depending on your contact preferences.
If you need more information, call us on 0345 0808 500 or visit your local store. Please check our store opening hours before you visit.
We're here to help. Please visit our dedicated page extra support for our customers which has details of the extra support available for our customers.
We're here to help. Please call us on 0345 0808 500 or visit your local store to let us know what format you'd like to receive your Certificate in.
Please check our store opening hours before you visit.