This website is for FCA Authorised Intermediaries only.
Please refer to our packaging checklist.
Please refer to our ID requirements guide.
Please fill in details on calculator and press 'calculate'. Once the calculator gives the 'Maximum Loan Available' scroll down and you can proceed with 'Professional Mortgage Range Calculation'. Please refer to our lending criteria for eligibility.
Yes, the product fee can be added on top of the loan amount and this would not affect the loan to value.
Please download our Mortgage Portal User Guide for a step by step guide.
Please download our Mortgage Portal User Guide for a step by step guide or contact the Mortgage Broker Helpdesk on 0203 427 1019.
Helpdesk opening hours:
Please refer to our packaging checklist.
Please refer to our ID requirements guide.
Please refer to our Buy to let rental criteria guide.
Yes, please refer to our Portfolio Landlord Support Guide.
Yes, the product fee can be added on top of the loan amount and this would not affect the loan to value.
Please download our Mortgage Portal User Guide for a step by step guide.
Please download our Mortgage Portal User Guide for a step by step guide or contact the Mortgage Broker Helpdesk on 0203 427 1019.
Helpdesk opening hours:
To initially register to use our Mortgage Portal, please register here.
You will be asked to input basic details such as FCA number, correspondence address, name, telephone number and email address. Once you have completed this and have accepted our terms and conditions, you will receive confirmation that we have received a registration request.
We will be in contact shortly to confirm if your registration has been approved. If you are a Directly Authorised firm who are not already registered with us, you will be sent a Broker Information Request document and an Intermediary Agreement for completion by your Principal. Once these completed documents have been returned and approved by our Broker Registrations team, a confirmation email will be sent confirming your approval and access to the system. Once approved, you must never share your access details and password with anyone, including administrators or other advisers within your firm.
If you have any questions about your registration, please email our Registrations Team on mortgage.brokerregistrations@metrobank.plc.uk or contact the Mortgage Broker Helpdesk on 0203 427 1019.
Helpdesk opening hours:
Click on the ‘forgotten memorable word’ link on the log in screen and your reminder will be emailed to you.
If you have been de-registered, please email our registrations team on mortgage.brokerregistrations@metrobank.plc.uk to be registered back into the system. Please provide details below:
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Full Name |
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Firm Name |
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FCA Number |
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Date of Birth |
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Middle Name |
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Nationality |
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Country of Residence |
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To be completed if you are Directly Authorised:
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Preferred Mortgage Club |
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Limited Company Number |
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Name of Main Director/Signatory |
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Comments |
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For Appointed Representatives we aim to re-authorise your profile within 2 working days.
For Directly Authorised advisers this could take up to 5 working days if your firm needs to be re-authorised too. If this is not required, then we also aim to complete within 2 working days.
Please be aware these timescales are subject to change based on our current registration volumes. We also may need to contact you for further information if required.
Log into the Mortgage Portal and update your User Profile (this is located on the menu bar beside the Log Out option).
To change your submission route, simply click on the radio button next to change my submission route and select your new Mortgage Club.
If you have changed Principal firm/Network, please email our Registrations Team on mortgage.brokerregistrations@metrobank.plc.uk.
We will perform a soft credit footprint using Equifax on Agreement in Principle (AIP) stage and a hard footprint at full application.
Please find our current service levels here.
Please see our ID requirements guide.
To upload documents for the checklist items click ‘upload’ next to the appropriate checklist item.
Or
To upload documents requested at AIP stage (if any) click the ‘upload document’ button at the bottom of the documents section, please select the type and sub-type from the drop down list and add the document description.
Then
Click Browse and the system will look for the document in your computer drive (PDF and Word files are acceptable).
Click ‘upload’.
To provide further information to support your application - On the summary page go to notes section and click 'Add New' in the bottom right-hand corner and you will be able to add additional information and send the message directly to the underwriter's queue to be reviewed. This will be reviewed within our portal timescales which can be found on the home page once logged in.
To obtain an update on an existing application, log in to the Mortgage Portal (it needs to be the broker or registered admin with own log in) and click on the “Recent Case” tab at the bottom of the page or use the ‘Case Search’ function to find the case.
Select an individual case to be able to see a summary – this will show when each processing stage is reached.
Please note there may be checklist items outstanding that are required prior to your application proceeding.
To see all the checklist items that are outstanding on a case, click on the icon on the left-hand side of the checklist items heading. By clicking on this icon, the screen will extend and show you the full list of outstanding items on that particular case. This will help you identify what documents need uploading as well as questions to be answered, enabling you to process a case faster.
If you still require assistance, you can call our broker Help desk on 0203 427 1019.
Helpdesk opening hours:
If uploaded via the checklist item your document will show with time and date of upload.
If you have used the upload button in the documents section, then the document will not show in the portal.
If you believe a document did not upload, please contact our broker Help desk on 0203 427 1019 and our colleagues will confirm.
Helpdesk opening hours:
Yes,
If the application has been fully submitted, please use the Send a Message option available on the portal. On the summary page of the case click 'Add a note' in the bottom right-hand corner and you will be able to add additional information and send the message directly to the underwriter's queue to be reviewed. This will be reviewed within our portal timescales which can be found on the home page once logged in.
Please add new product details (product code, interest rate, term, repayment type).
If the case has not been fully submitted you can choose the new product during the submission process.
PDF, DOC, DOCX, and TIF; the maximum file size is 10Mb.
Please find our process on Completing a Further Advance, Transfer of Equity, Term Change or Port.
Please select the closest matching product beginning with ‘PCV’ at the beginning, this will be changed. As part of the process to produce your bespoke Illustration. Please email the PCV Team once your case reaches AIP Illustration Produced on pcvenquiries@metrobank.plc.uk.
The new portal, designed specifically for intermediaries to help customers switch mortgage deals online, can be accessed on this page.
Top Tip: All rate switches must be completed on the portal at least 10 working days before the date of the switch. If there is not 10 working days between the day the switch is completed on the portal and the switch date then the switch will not come into being until the following month.
Customers switching via the portal will benefit from no legal or valuation fees with the added option of being able view and reserve new rates up to 4 months early and complete up to three months early without incurring an early repayment charge.
For more information, please see our Product Switching Portal User Guide.
These can be instructed direct with our valuation partner LGSS, please see further details on our Valuations page.
Please see our Mortgage Tariff here.
Please refer to our Valuations page.
Please refer to our Fee Assist page.
A vulnerable customer is someone who, due to their personal circumstances, is especially susceptible to harm - particularly when a firm is not acting with appropriate levels of care.
This may be a customer with a physical impairment or limited understanding of the English language. Sometimes life events such as new caring responsibilities, a bereavement, divorce, or redundancy can lead to a customer becoming vulnerable.
Anyone can become vulnerable at any time and this may be temporary or permanent.
Vulnerable customers may be at increased risk of detriment if their needs are not properly supported throughout their relationship with us. Therefore, it’s important you are able to identify a prospective Metro customer who may be vulnerable.
At Metro Bank, we are all about providing unparalleled levels of service and convenience to our customers; this means identifying when customers are vulnerable or are at risk of becoming vulnerable.
If the customer is happy to discuss and has given their permission, please ensure you record that the customer is vulnerable within the application notes, along with any supporting information.
There are many charities and organisations that support customers with vulnerabilities such as the Citizens Advice Bureau (www.citizensadvice.org.uk/). Metro Bank has partnered with the following organisations:
You can find out more on our dedicated Vulnerable customers page.