This statistic is based on our average personal current account online opening time from the last 12 months.
We do banking differently
We believe that people come first, and that everyone deserves a great experience every step of the way – whether it’s face to face, over the phone, online or on our app.
Banking accounts
From current accounts to savings and mortgages, our personal banking range is designed to cover everything you need.
Business bank accounts
From straightforward bank accounts to asset finance, we’ve got the know-how to help you with your needs.
Insurance
Our customers are at the heart of what we do, and we know how important it is for you to have peace of mind.
Financial Services Compensation Scheme (FSCS)
Your money is safe and secure, with the Financial Services Compensation Scheme2.
Why Metro Bank?
People-people banking
We’re the first new high street bank in over 100 years. Our mark was made in London, but since then we’ve set up shop all across the capital and beyond.
Our store opening hours
Come and see us in store. Please check the latest opening hours for each of our stores before you visit us.
Your pocket-sized bank
Log in to our app with your face or fingerprint, and manage your accounts with a tap. Plus, track your spending with our Insights feature.
First-ever Champion of Women’s and Girls’ Cricket
We’ve partnered with the England and Wales Cricket Board (ECB) to set up a new Women’s and Girls’ Fund, to break down barriers and create more opportunities for women and girls in the sport.
Give us a call
If you have an enquiry relating to any of our stores, products or services, please get in touch to speak to someone in our UK-based contact centre and we’ll be happy to assist you.
Current Account Switch Guarantee
Switching to us is fast and easy with the Current Account Switch Service.
Our service quality
Independent service quality survey results | Personal
As part of a regulatory requirement, an independent survey was conducted to ask approximately 1000 customers of each of the 16 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.
Overall service quality
See the full personal service quality survey results
Independent CMA survey carried out in Great Britain, January to December 2023 – Overall Service Quality. Results at www.ipsos-mori.com.
Independent service quality survey results | Business
As part of a regulatory requirement, an independent survey was conducted to ask approximately 1200 customers of each of the 15 largest business current account providers if they would recommend their provider to other small and medium-sized enterprises (SMEs*). The results represent the view of customers who took part in the survey.
Overall service quality
See the full business service quality survey results
Independent CMA survey carried out in Great Britain, January to December 2023 – Overall Service Quality. Results at www.bva-bdrc.com.
*SMEs include businesses, clubs, charities and societies with an annual turnover/income of up to £25m (exclusive of VAT and other turnover-related taxes).
Authorised push payment (APP) scams rankings in 2023
Authorised push payment (APP) scams happen when someone is tricked into transferring
money to a fraudster’s bank account. These charts use data given to the Payment Systems Regulator by major banking groups in the UK in 2023. You can read the full report by visiting www.psr.org.uk/app-fraud-data
Percentage of APP scams losses that directed PSPs have reimbursed (by value).
This chart will show the four PSPs reimbursing the highest percentage of APP scams losses plus the performance of the directed PSP publishing the chart.
Value of APP scams sent by directed PSPs per million pounds of transactions
This chart will show the four PSPs with the highest sending APP scams rate by value plus the performance of the directed PSP publishing the chart.
Value of APP scams received by non directed PSPs per million pounds of transactions
This chart will show the five non-directed PSPs within the top 20 that have the highest rates of APP scams received by value.
Value of APP scams received by directed PSPs per million pounds of transactions
This chart will show the five directed PSPs within the top 20 that have the highest rates of APP scams received by value.
