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Ask Silver: Frequently asked questions

What types of content can I check with the Scam Checker?

Simply upload a clear image/screenshot of the content, and the Scam Checker will evaluate it for signs of fraud.

· Text messages (SMS)

· Emails

· Websites (screenshot of a website or URL)

· Leaflets

Is the service free to use?

Yes, the Metro Bank Scam Checker is completely free for Metro Bank customers to use through WhatsApp.

Metro bank won’t charge you for this scam checker service. Metro Bank won't charge you for your call or data. However, you may be charged for your call or data by your service provider.

How does the AI determine if something is a scam?

The AI analyses patterns, keywords, and other red flags often found in scams, such as unusual links, phishing attempts, or misleading information. It uses advanced algorithms to compare the image with a database of known scams to make an assessment.

While Metro Bank Scam Checker strives for accuracy, it does not guarantee the reliability or completeness of AI-generated content. You must not solely rely on this tool. Your vigilance and judgement remain essential for your security.

What happens if the Scam Checker determines it’s a scam?

If the Scam Checker identifies the message or document as a scam, it will provide you with guidance on how you could protect yourself. This could include recommendations such as clicking on any suspicious links or staying cautious and contacting the company directly.

This should always be used alongside your own research and best judgement.

How accurate is the Scam Checker?

The Scam Checker uses advanced AI technology, but like any system, it’s not foolproof. And all results should be used alongside your own research and best judgement. You must not solely rely on this tool. Your vigilance and judgement remain essential for your security.

How long does it take for the Scam Checker to provide a response?

The AI typically analyses and responds to your uploaded image within a few moments.

Is my data safe when using the Scam Checker?

Your images are only intended to be used for the purpose of scam detection.

Your data will be protected in line with Ask Silver’s data protection policy, which you can check out here - Privacy Policy

How do i raise a compliant?

If you have any questions or would like to make a complaint about the scam checker contact us here - How to give us feedback